F A Qs

ORDERS

• Q. How do I make a purchase/ place an order?
• It is very easy to place an order at jiyahashim.com
• Browse our products by clicking on WOMEN to find what you'd like to buy.
• Once you have found a product you want to buy, click on it, select your size and click on the 'ADD TO CART’ button next to each product.
• Review the items in your shopping cart by clicking the 'SHOPPING CART' icon at the top right of the page. You can use the 'REMOVE' link under the product image to delete items from your shopping bag.
• Click on ‘PROCEED TO CHECKOUT’ to complete your order.

• Q. Do I need to create an account for placing an order?
• No you can choose to checkout as a guest. However, signing up/ creating an account is easy. This enables jiyahashim.com to serve you better.

• Q. How can I check the status of my order?
• We will email you the tracking number once your order is shipped. You can track the order on the concerned courier partner’s website. We use UPS and DTDC international for international deliveries and DTDC for deliveries in India.

• Q. Can I add items to an existing order?
• Unfortunately, it is not possible to combine orders or add items to an existing order if you have clicked on ‘CHECKOUT’. If you would like all your items to be delivered together, you will need to cancel your order(s) and place a new order, which contains all the items.

• Q. What is the Maximum weight allocated per order, per transaction?
• As we are calculating the shipping charge per item, the maximum weight permitted per order cannot exceed more than 8kgs. If you wish to proceed with further purchase you may place a new order.

• Q. How will I know that you have received my order & when will the payment be deducted?
• After you place your order, you will receive an e-mail confirmation from us. The payment is deducted from your card after you submit your card details and checkout. In the rare instance that any of the items you ordered is not available, we will contact you by email and will reimburse the value of the item.

PAYMENTS

• Q. What payment methods does laksyah.com accept?
• We accept credit, debit cards and bank transfer. We also accept payments through a PayPal account.

• Q. Is it safe to use my credit card online at laksyah.com?
• We are committed to protecting your personal information. We follow the best technical and management practices in the industry to protect the confidentiality, security and integrity of data stored on our system. 
The Site encrypts your credit card number and other personal information using secure socket layer (SSL) technology for secure transmission of the information from your PC to our servers. In addition, only those employees and third parties who need access to your information in order to perform their duties are allowed such access.

• Q. Does jiyahashim.com charge sales tax?
• No. All taxes are a part of the prices you see on the site. What you see is what you pay.

• Q. How much duties and taxes will I have to pay?
• All Domestic purchases are inclusive of taxes and other charges. However, for International purchases, product prices displayed are not inclusive of destination taxes and duties and you are liable for all duties, customs and local sales taxes levied by the country you are in.

PACKAGING & SHIPPING

• Q. What Are Your Shipping Charges?
• We offer free shipping within India. All International shipping charges are based on weight per item purchased and will be borne by the customer.

• Q. How does laksyah.com ship products?
• We ship our products through shipping experts UPS,DTDC and DTDC international.

• Q. How Long Will It Take For Me To Receive My Product?
• You will receive your product as per the ‘Estimated arrival time’ mentioned on the checkout page.

• Q. Can My Billing Address And Shipping Address Be Different?
• Yes, the billing and shipping address can be different. However, laksyah.com does not deliver to P.O. Box or Drop Box addresses. Customers are requested to provide full addresses with the postal code / zip code.

• Q. Can I change my shipping address after my order has been dispatched?
• Unfortunately we are unable to redirect orders once your items have been dispatched. Therefore, please ensure you provide a suitable shipping address so that we can deliver as per the specified delivery times. In case it’s an emergency please contact us at support@laksyah.com for assistance.

• Q. What packaging will my order be shipped in?
• Your order will be delivered to you in our branded corrugated boxes.

MY ACCOUNT & PASSWORD

• Q. What if I forget my password?
• Please click on ‘FORGOT YOUR PASSWORD’ on the ‘SIGN IN’ page to receive a new password on your e-mail address. If you have any trouble, please contact us at support@jiyahashim.com for assistance.

• Q. How do I change my username or email address & settings?
• You can go to ‘MY ACCOUNT’ by clicking your ‘NAME’ in the top right corner of the browser. In the ‘MY ACCOUNT’ section you can edit your name, email address etc.. Alternatively you can send us an email on support@jiyahashim.com

OTHERS

• Q. Are The Colors of Products Shown On The Website Accurate?
• Due to the intricate and exclusive nature of the products available on our website, we ensure that we photograph all our products under standard lighting conditions so that the product image you see is closest to the product. However, there may be minor variations in the color of the fabric, dyes, prints or embroideries of the product image you see on your monitor and the actual product.

• Q. What if an item is Sold Out and I want to buy it?
• If an item appears as ‘SOLD OUT’ you will find a NOTIFY ME button on the same page which will alert us your request for the item. You may also send us a request at support@jiyahashim.com

• Q. Do You Have Cash On Delivery Option?
• No we do not have Cash on Delivery option.